We value the privacy of our customers. That's why we will not disclose, rent or sell your email address or other contact information to any other company. We collect this information in order to be able to process your order and to offer you special deals when it is time to refill your order.
All information about you will be maintained with strict confidence. Should you ever wish to be removed from an email list with Web-Lens.biz, we will process your request immediately.
We take the security of your information very seriously. Our e-commerce system uses the 128 Bit SSL technologies. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to Web-Lens.biz in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. This ensures that your credit card information remains totally secure. It's about as secure as using your local bank machine.
We UNCONDITIONALLY guarantee that our Contact Lenses are factory sealed and free of defects. All our products come direct from the manufacturer and NOT from 3rd party sources. If a lens is defective or does not meet the intended prescription, a replacement will be made at no cost, provided the defective contact lens is returned in the original packaging.
We guarantee that every transaction you make at Web-Lens.biz. will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Web-Lens.biz.
Our guarantee to you:
- Within 30 days of delivery of a shipment, you may return any unopened boxes or vials that are in original condition purchased from Web-Lens.biz for a store credit or refund. We are currently unable to accept returns of opened items not in original condition, or items returned more than 30 days after delivery.
- Once we receive your unopened boxes or vials, we will promptly exchange your product or issue a store credit (less shipping charges).
In the case of defective lenses:
- We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time, please remove the lens immediately and let us know. If you suspect that your lenses are defective, please contact us immediately. If your lenses are determined to be defective by the manufacturer, we will issue a store credit in full.
WE WILL NOT ACCEPT ANY RETURNS IF THE BOXES ARE WRITTEN ON
Shipping charges back to Web-Lens.biz are the responsibility of the customer. We will, however refund shipping charges if the product is shipped to you as a result of our error.
For your protection, items should be returned via traceable mail. Please help us improve our service by noting the reason for your return. Additionally, it is vital that your return address appears on the outside of the package.
Let us know the reason for your return and what you would like us to do.
Do you want us to exchange the item, or issue a refund or other (please explain)
Please include your name, address, and phone number (specify day or evening) where we can reach you in case we have questions. Customers are responsible for the return postage unless it was our error.
Secure your merchandise in the original packaging, if available, or any sturdy box, and enclose your note detailing the reason for the return.
Please DO NOT return contact lens boxes in an envelope.
Please inform us your Order Number thorugh e-mail. We will inform you where to ship the item(s) being returned as we have several customer service centers in different countries.
Our customer support centre
When Returning Items: We know it's sometimes necessary to exchange or return an item so we make it easy. Simply complete our Web-Lens.biz Return and Exchange form. If you don't have one, please follow these steps:
Please enclose a note with your return telling us your Order Number (if available) and a description of what you are returning.
Let us know the reason for your return and what you would like us to do. Do you want us to exchange the item, or issue a refund or other (please explain)?
Please include your name, address, and phone number (specify day or evening) where we can reach you in case we have any questions. Customers are responsible for the return postage unless the shipment was made by our error.
Secure your merchandise in the original packaging, if available, or any sturdy box, and enclose your note detailing the reason for the return. Please DO NOT return contact lens boxes in an envelope.
Terms and Conditions
Our terms and conditions are simple:
- All customers have not been advised by a doctor to stop wearing the prescribed contact lenses.
- We reserve the right to refuse to supply contact lenses if we feel that the selected lenses are not in accordance with the specifications provided by your optician or optometrist, or may put you at some risk.
- By completing the online order form you agree to accept shipment for the selected product, and agree to pay by the method indicated on your order form.
- By completing the online order form you agree and accept that you are the person responsible for the credit card (when a credit card is applicable) and accept responsibility for all charges made on our site with your card.
- We reserve the right, at our discretion, to charge your credit card if we have shipped you an order, and the invoice is not paid within a reasonable amount of time.